Terms of service

Please note that the below Terms of service are to be considered a translation from the corresponding Italian version. The Italian version is the text applicable in case of disputes or litigations. Despite our best efforts, in case of discrepancies, the Italian version will prevail.


Welcome to the Good Flow Milano’s webstore (here indicate as the "site", the "website" or the “webstore”). This website is operated by Good Flow Milano. Throughout the site, the terms “we”, “us” and “our” refer to Good Flow Milano. Good Flow Milano offers this website, including all information, tools and Services available from this site to You, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, You engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, You agree to be bound by these Terms of Service. If You do not agree to all the terms and conditions of this agreement, then You may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to You.

SECTION 1 - Online Store Terms 

By agreeing to these Terms of Service, You represent that You are at least the age of majority in your state or province of residence, or that You are the age of majority in your state or province of residence and You have given us your consent to allow any of your minor dependents to use this site under your responsibility. 
You may not use our products for any illegal or unauthorized purpose nor may You, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). 
You must not transmit any worms or viruses or any code of a destructive nature. 
A breach or violation of any of the Terms will result in an immediate termination of the Services to You. 

SECTION 2 - General Conditions 

We reserve the right to refuse Service to anyone for any reason at any time. 
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us. 
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 

SECTION 3 - Accuracy, Completeness and Timeliness of Information 

We are not responsible if information made available on this site is not accurate, complete, current and/or free from typographical errors. All material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that your computer’s or mobile device’s display will produce an accurate reproduction of any color.

Despite our best efforts, we do not make any representation or otherwise warrant that product descriptions, images, photographs, prices, promotions, offers, delivery times, shipping costs, availability and other information are accurate, complete, current, or error-free. In addition, all weights, colors and size-dimensions are approximate.

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after You have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 4 - Products or Services - Order and Acceptance

All offers for Products made by Good Flow Milano via the webstore are subject to the availability of such Product. All offers for Services made by Good Flow Milano via the webstore are subject to availability of timeslots to provide the Service, at the sole discretion of Good Flow Milano.

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy.

While we attempt to manage stock and cater to the demand as well as possible, Products are limited to the sizes, colors and variants as offered in the webstore. If a particular size, color or variant is not listed in the webstore, it is not, or not currently available for purchase.

When You have ordered a Product or a Service through our webstore and received a confirmation, You agree to enter into an Agreement with Good Flow Milano to purchase Products and/or Services from Good Flow Milano in exchange for a payment of a certain sum by You to Good Flow Milano as displayed at the webstore checkout.

In the rare event that Good Flow Milano is unable to provide Products and/or Services for which You have already paid, we will contact You via the email address that has been provided. If You do not respond within ten (10) business days, Good Flow Milano reserves the right to refund your order in full. All refunds will be made in Euros. You acknowledge and accept the possibility of any deviations in the received amount due to exchange rates in relation to your local currency.

Apparent mistakes or apparent errors in the offer do not bind Good Flow Milano. In the event of an error in an order confirmation, in processing an order, in delivering a Product or otherwise, we reserve the right to correct any error and revise your order accordingly, or to cancel the order and refund any amount charged.

If You are not satisfied with your purchase during the first fourteen (14) days, You can request a refund as outlined in our refund policy. If You receive an order that You believe contains a mistake, we encourage You to contact us immediately so that we may correct the error.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis at our sole discretion to the maximum extent permitted by the law. You are aware that Good Flow Milano is always entitled to refuse an order without providing further explanation. Good Flow Milano will inform You as soon as possible, in the event of such refusal.

We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.

We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by You will meet your expectations, or that any errors in the Service will be corrected. The only applicable warranty is specified in the relevant section of these Terms of service.

We reserve the right to refuse any order You place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify You by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

SECTION 5 - Pricing, Payment, Currency, Taxes, Import Duties

The prices on Good Flow Milano webstore are in Euros. You may be charged a variable amount in your local currency due to differences in exchange rates. Good Flow Milano does not make any local currency conversion. All currency conversions are performed by the payment processor that You choose at checkout and are not responsibility of Good Flow Milano.

Prices include VAT, if applicable. Delivery costs, if applicable, will be automatically added to the total amount due at checkout, after selecting the country of delivery. We reserve the right to offer free shipping under certain conditions at our sole discretion.

Prices, VAT, delivery costs and our free shipping policy are liable to change at any time without notice. However, these changes will not affect any orders that has already been confirmed at the time of the change.

Local import duties and local taxes may be applicable to Products that are shipped to You, depending on the destination country. The prices shown in Good Flow Milano webstore do not include any cost related to importing the items into a different country than Italy. You are solely responsible for the payment of these local import duties and local taxes, which may be imposed once the Product reaches its final destination. You are also responsible for collecting and perusing all necessary information on the importation process and applicable costs, duties, and taxes. Good Flow Milano cannot give You an estimation of these local import duties and local taxes and cannot provide any information on the import process. Please contact the shipping company and the local authorities for further information.

Prices and listings in the webstore, in the communications by Good Flow Milano and/or the advertisements and/or e-mail/newsletters may be incorrect. Good Flow Milano is not liable for, nor bound to incorrect prices or factual errors on the webstore, if this is an evident mistake or error. In the case where the value of the Product is higher than the indicated price, Good Flow Milano has the right to reject a purchase order.

Payments for all orders must be made by credit or debit card or any of the listed options on the checkout page. Payment by most major credit and debit cards is accepted. Good Flow Milano does not accept other methods of payment that are not shown on the checkout page. When paying by credit or debit card You confirm that (1) You are entitled to use the card and (2) You have adequate funds to cover card costs and charges that may be connected to the purchase.

You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorize payment for any reason.

SECTION 6 - Modifications to the Service and Prices

Prices for our products are subject to change without notice. 
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 
We shall not be liable to You or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 7 - Accuracy of Billing and Account Information 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact You as needed. 

SECTION 8 – Custom Orders

Products are available on the webstore as shown, with the indicated variants. In the event of special requirements, a separate agreement shall be made between You and Good Flow Milano. You may initiate a request by contacting us, however your request will not be binding until it has been agreed to in writing by Good Flow Milano, and the agreed price has been paid by You.

Custom orders may be rejected without further explanations.

Good Flow reserves the right to cancel any custom order at any time, without further explanation, even if the amounts due have already been paid. In this case and without prejudice to the other provisions of this Terms of Service, your remedy will be strictly limited to a refund issued by Good Flow Milano for the amounts already paid.

All specific details of the customisation shall be communicated and accepted as part of the Agreement. Any details that are not specified are left to the sole discretion of Good Flow Milano.

Refunds for delivered custom products will not be processed. In the event that in your opinion the product does not comply with the written Agreement, please contact us. No refunds will be processed for complaints related to details not explicitly and accurately described in the Agreement.

You accept that small deviations in colors, materials, accessories are intrinsic part of the manufacturing process and are not sufficient reasons to reject the product.

SECTION 9 - Shipping, Returns, Exchanges and Cancellations

Good Flow Milano will make any effort to process and ship any ordered Products as soon as possible, but in any cases not later than thirty (30) days, unless a different delivery period has been agreed. In most cases, the ordered Products will be shipped within two (2) business days. Good Flow Milano may engage third parties for the management and execution of deliveries.

If the Products are not delivered within (30) days, your remedies are strictly limited to a full refund of the items not delivered, including delivery fees already paid.

Once the ordered Products have been shipped, You will receive a shipping confirmation including tracking information on the email address provided when placing the order. Good Flow may or may not provide shipping updates, at its sole discretion. Shipping updates are provided for information only. You should contact the shipping company that is delivering your parcel for any further information regarding your delivery.

The risk of any damage or loss of the ordered Products remains with Good Flow Milano until the moment of delivery of the Products to You at the address provided by You, with the exceptions noted below, unless agreed otherwise. The shipping company’s proof-of-delivery is sufficient proof of Good Flow Milano complying with its obligation to deliver the product to You.

Good Flow Milano cannot be held responsible for lost Products due to an incorrect shipping address provided at checkout. In this case, You will not be entitled to a refund.

If it becomes apparent that an order cannot be executed or can only be partially executed because the Products do not arrive at the address provided by You, for whatever reason, Good Flow Milano has the right to dissolve the Agreement with immediate effect. Once the products are received back to our premises, a refund will be issued for the products not delivered. In that case, You are not entitled to any further compensation.

All the ordered and shipped Products remain property of Good Flow Milano until You have irrevocably paid all amounts due in relation to your order. If the charges to the method of payment selected by You at checkout are reversed, the amount due is considered unpaid, and the shipped Products will remain property of Good Flow Milano.

As per our Customer satisfaction policy and in line with regulations applicable in certain countries, You are entitled to cancel the Agreement with Good Flow Milano and return the Products, for any reason, within fourteen (14) days after receipt of the Products.

In order to exercise your cancellation rights, You are required to contact Good Flow Milano via the contact form within fourteen (14) days of receipt of the Product.

When exercising your cancellation rights, You will return the Products to Good Flow Milano, within a maximum of fourteen (14) days after notifying Good Flow Milano of your request to cancel the purchase and after receiving instruction to proceed from Good Flow Milano, as also further specified in our Return Policy.

You should treat the Products and the packaging with care during all the time they remain in your custody. You may unwrap the Product or use it only as far as needed to establish the nature, features, and operation of the Product. Wearing or washing a product will waive any rights to return the product.

Your cancellation right is excluded in the following events:

  • if the Product, by reason of its nature, cannot be returned for example due to hygienic and health reasons and the sealed packaging has been tampered with; or
  • if the Product is manufactured according to your custom specifications or according to a specific request that deviates from the regular products available on the webstore, for example a size, color, feature, or custom prints that are not available from the webstore; or
  • if the Product has been altered or damaged, worn, soiled, or washed by You; or
  • if the Product has been returned without its original packaging including any tags.

You will be responsible for returning the Product in its original condition with the tags attached, including the shipping costs for returning the Product. Shipping costs for returning the products are non-refundable. Please consider using a trackable shipping service and purchasing shipping insurance. Good Flow Milano cannot guarantee that your returned item will be received in good order. While Good Flow Milano will act with the highest diligence and in good faith, You accept that if You are unable to provide proof-of-delivery, You are responsible for the risk that the parcel might not reach our premises. In this case, Good Flow Milano cannot be held responsible for lost packages of returned products. If You do not follow the return instructions, your rights regarding returns may decade or be restricted.

If You cancel the Agreement in accordance with these Terms, Good Flow Milano will process a refund to You as soon as possible, after Good Flow Milano has received the returned Product and verified compliance with the Return Policy. A refund will be made via the same method of payment used to pay for the order unless communicated differently by Good Flow Milano. The refund includes the standard delivery costs of the order made.

SECTION 10 - Product Warranty, Complaints, Objections, Exclusions

Please thoroughly check your Products once You receive your package. In case You received a defective or incorrect Product, please contact us via the contact form. We may ask You to provide us with photographic evidence.

Any damage occurring during delivery shall be reported to Good Flow Milano immediately and in any case not later than seven (7) days after receipt of the Products, via the contact form. You may be requested to provide photographic evidence of the damaged Products. Good Flow Milano, at its discretion, may request to return the damaged products at its own expenses. Good Flow Milano will, at its own discretion, issue a refund for the damaged Products or, alternatively, ship a replacement for the damaged product at its own cost.

Good Flow Milano puts the utmost care in manufacturing its products. Certain products, such as ropes, are hand-crafted and as such each individual product is unique and may slightly different from another item of the same lot. Such small differences between items do not constitute a manufacturing error, but are a normal feature of the manufacturing process.

Despite the attention put during manufacturing, faults and defects may still occur. If You notice any fault or manufacturing defects that may be attributable to a manufacturing process, You are required to cease any use of the affected product with immediate effect and prevent any further deterioration or damage to the Products, as far as reasonably possible. You may notify Good Flow Milano of a fault and/or defect identified on the Products via the contact form within thirty (30) days of receiving the Products and shall be prepared to provide an accurate detailed description of the issue and photographic evidence if required by us, to allow us to adequately evaluate the case. You should allow Good Flow Milano the opportunity to investigate the complaint. Items may be returned for replacement, repair or refund only after receiving approval and instructions from Good Flow Milano. The warranty expressly excludes any consequences of normal use, wear and tear, damages arising from incorrect use of the Products or exposure to weather or aggressive environment, or any circumstances that do not arise from an incorrect manufacturing of the Products.

If Good Flow Milano has established that a Product is faulty and the fault was reported in due time, Good Flow Milano shall, at its own discretion, replace the defective Product, or alternatively repair the faulty Product, or alternatively issue a refund. You accept that You will not be entitled to any further remedies, or further compensation for direct or indirect damages. The remedy outlined in this paragraph will be arranged for by Good Flow Milano within a reasonable term after Good Flow Milano has received the returned defective Products. If Good Flow Milano does not request the return of the defective Products, the remedy outlined in this paragraph will be arranged for by Good Flow Milano within a reasonable term after Good Flow Milano has investigated the case and provided You with its conclusions. The returned products will return in the ownership of Good Flow Milano. If the investigation reveals that You have made an incorrect or false claim on the Products, Good Flow Milano reserves the right to charge to You all justified additional costs incurred, including but not limited to time to perform the investigation, laboratory testing, shipping costs. Good Flow Milano reserves the right to further pursue any damages that may arise following a false claim.

Except as explicitly stated in this Terms of Service, Good Flow Milano does not make any other explicit or implicit warranty about the Products or the Services.

SECTION 11 - Force Majeure

In the event of Force Majeure, Good Flow Milano has the right to suspend the execution of the Agreement or dissolve the Agreement partially or fully without court intervention and without Good Flow Milano being bound to any compensation for damage.

In this matter, Force Majeure is given to mean: every situation due to which You cannot reasonably expect or require Good Flow Milano to fulfill the Agreement any longer. Force Majeure always includes, but is not limited to: war, threat of war, civil war, riot, flooding, water damage, willful damage, fire, sit-down strikes, labor strikes, transport difficulties, pandemic, unforeseen technical complications, operational breakdowns at Good Flow Milano’s facilities or those of Good Flow Milano’s suppliers, breaches of contract by Good Flow Milano’s suppliers and government measures including import and export bans and quota systems.

If the delivery is delayed by more than two (2) months due to Force Majeure, both parties may terminate the Agreement without any obligation to pay compensation for damage to the other party.

SECTION 12 - Intellectual Property / Trademark Protection

Good Flow Milano owns all intellectual property rights of this website and of the material published on it, unless noted otherwise. These works are protected by copyright laws worldwide.

Certain items or trademark in this site may be intellectual property of the respective owners.

The intellectual property rights in all text, graphics, user interface, visual interfaces, photographs, trademarks, logos, artwork and content made available to You on or through this website remain the property of Good Flow Milano or of the respective owners and are protected by copyright laws and treaties around the world. All rights to materials presents on this website and owned by Good Flow Milano are reserved by Good Flow Milano. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content owned by Good Flow Milano and supplied to You or which appears on this website nor may You use any such content in connection with any business or commercial enterprise, without receiving prior written approval from Good Flow Milano.

Shopify is a trademark of Shopify Inc.
Spotify is a trademark of Spotify AB.
YouTube is a trademark of Google LLC.

SECTION 13 - Optional Tools 

We may provide You with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 
Any use by You of the optional tools offered through the site is entirely at your own risk and discretion and You should ensure that You are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). 
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service. 

SECTION 14 - Third-Party Links 

Certain content, products and Services available via our Service may include materials from third-parties. 
Third-party links on this site may direct You to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties. 
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure You understand them before You engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. 

SECTION 15 - User Comments, Feedback and Other Submissions 

If, at our request, You send certain specific submissions (for example contest entries) or without a request from us, You send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), You agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that You forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments You make and their accuracy. We take no responsibility and assume no liability for any comments posted by You or any third-party. 

SECTION 16 - Personal Information 

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 17 - Prohibited Uses 

In addition to other prohibitions as set forth in the Terms of Service, You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

You agree that, unless noted otherwise, the Site, the Products and the Services provided by Good Flow Milano are not to be used by anyone who has not reached the age of majority, and that any users of the Products purchased by You are capable, expert and self-sufficient in using the Products for their intended use and with the necessary precautions and risk assessment.

SECTION 18 - Disclaimer of Warranties / Limitation of Liability 

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. 
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. 
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to You. 
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to You through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, reliability, title, and non-infringement.

Good Flow Milano shall not be held liable to You with regarding the use of the Site, the content or the materials contained in or accessed through the Site, including without limitation any damages caused by or resulting from reliance by You on any information obtained from Good Flow Milano, or any other damages that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission or any failure of performance, whether or not resulting from acts of god, communications failures, theft, destruction, or unauthorised access to Good Flow Milano records, programs or services and any direct, special, incidental, consequential, punitive or exemplary damages, including, without limitation, damages for loss of goodwill, lost profits, loss, theft or corruption of user information, or the inability to use the Site or any of their features.
In no case shall Good Flow Milano, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, pain, suffering, emotional distress, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, loss of use, loss of time, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or from a defective product, or from a late delivery, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility.

The sole remedy for You is to cease the use of the Site and to stop using the Products.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. Wherever allowed by the law and without prejudice to the other provisions stipulated elsewhere in these Terms of Service, the total of any liabilities however denominated and arising for whatever cause shall be limited to 30% of the amounts paid as part of the Agreement, and in any case not exceeding a maximum of Euro one-hundred (100).

With due observance of the provisions stipulated elsewhere in these Terms, Good Flow Milano cannot in any case be held liable for direct or indirect damages caused by improper use of the delivered Product(s) or use of the delivered Product(s) for a purpose other than for which it is suitable according to objective criteria. More specifically, ropes sold on this website, unless explicitly explained differently in the item instructions, are solely intended to be use for practicing the discipline of rope flow.

SECTION 19 - Indemnification

You agree to indemnify, defend and hold harmless Good Flow Milano and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. 

SECTION 20 - Severability 

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. 

SECTION 21 - Termination 

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. 
These Terms of Service are effective unless and until terminated by either You or us. You may terminate these Terms of Service at any time by notifying us that You no longer wish to use our Services, or when You cease using our site. 
If in our sole judgment You fail, or we suspect that You have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and You will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny You access to our Services (or any part thereof). 

SECTION 22 - Entire Agreement 

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between You and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between You and us (including, but not limited to, any prior versions of the Terms of Service). 
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 

SECTION 23 - Governing Law 

These Terms of Service and any separate agreements whereby we provide You Services shall be governed by and construed in accordance with the laws of Italy. The court applicable to any dispute that should arise between You and Good Flow Milano shall be Milan, Italy.

SECTION 24 - Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 25 - Contact Information

Should you have any questions about the Terms of Service please contact us using the contact form.